Frequently Asked Questions.

Teachers are the primary customers. Indexburg charges a sustainable fee per student/month which includes automated guardian reports, shared managed inboxes, teacher analytics, and standard WhatsApp delivery.

You can initiate a pilot by contacting our support team via WhatsApp at +20 109 394 2631 or emailing [email protected]. We will guide you to utilize Indexburg for the best outcome.

These are high-fidelity PDF summaries generated automatically from Google Classroom activity (grades, attendance, and coursework) and delivered directly to parents' WhatsApp.

We offer automated attendance for virtual classrooms (Zoom & Google Meet) by tracking join/leave times, with optional QR scanning for in-person sessions.

It is a specialized AI assistant that handles routine parent inquiries and student support, guided by your specific curriculum and classroom policies.

AI-assisted marking is currently in private pilot for specific IGCSE and IB subjects. Contact us to see if your curriculum is supported.

Our dashboards surface trends in student engagement, submission rates, and attendance consistency, allowing teachers to identify at-risk students before they fall behind.

Yes. You can import rosters via CSV, Google Sheets, or directly from your teacher dashboard during the initial setup.

Indexburg stores the method and timestamp of guardian opt-ins as an audit record. Teachers/TAs collect this consent during the enrollment process.

Parents can opt out by replying 'STOP' to any WhatsApp message or by contacting the teacher. Once opted out, the system automatically blacklists that number from further automated reports.

We use Meta's official WhatsApp Business API to deliver messages. We only provide the minimum necessary data (phone number and template parameters) to facilitate delivery.

Yes. Many of our teachers use Indexburg in physical tuition centers for attendance tracking via QR codes and for delivering reports on physical mock exams.

No. Our enterprise-grade infrastructure is designed to handle thousands of concurrent student records without performance degradation.

Your synced data remains archived in Indexburg for 12 months, but automated syncing will stop. You can reconnect at any time to resume live data integration.